Security at Morvo
Built for trust. Designed to minimise risk.
Morvo is built with a privacy-first mindset. We intentionally collect as little data as possible, protect what we do store, and rely on trusted infrastructure for everything else.
Privacy by Design
Morvo does not collect or store personal shopper data.
No shopper accounts or profiles
No passwords or personal identifiers
Conversation data is pseudonymous and visible only to the store it belongs to
Secure Infrastructure
Built on enterprise-grade infrastructure certified to SOC 2 Type II and ISO 27001:2022 standards, with GDPR compliance and continuous security auditing.
We apply standard security best practices, including:
Restricted access controls
Encrypted connections
Regular system updates
Separation of systems and permissions
Analytics Without Surveillance
Morvo provides performance and revenue insights without invasive tracking.
All tracking is first-party and anonymised
No cross-site tracking or ad profiling
No selling or sharing of data
Answer Safety
Accurate, grounded responses with built-in safety guardrails
Every answer is backed by your actual content with clear citations and source references
Built-in guardrails ensure the AI refuses to answer questions about unsupported topics
Automatic spam protection monitors for suspicious activity and prevents misuse
Payments & Billing
Subscription payments are handled securely by GoCardless, a regulated payment provider.
Built for Growing Brands
Security isn't a one-time setup — it's an ongoing process.
As Morvo grows, we continue to invest in infrastructure, monitoring, and internal controls to meet the expectations of larger brands and enterprise partners.
If you're evaluating Morvo and need more detailed security or compliance information, we're happy to provide it on request.
